SPEECHLESS

Word of mouth is the best kind of advertising but these ladies were even more speechless than Bob…

Good decorum is an important part of any business; but it is especially important when your business involves working around a home. Homeowners often judge you by the way you look, not by the quality of your work. I used to emphasize this in the apprenticeship program I taught for the Painting and Decorating Contractors. Good impressions are important: be on time, be organized, be neat and clean, be courteous, look professional! Violating this axiom can make you look bad, but failing outright in the presence of your client can embarrass you to tears.

Take the example of my friend Bob, an excellent painter. While painting a bedroom, he left a five-gallon bucket of paint near the base of his step ladder. He descended the ladder and stepped into the bucket of paint. There he was, standing in a carpeted room with one foot in a bucket of paint. He had only one option: exit the house by limping down the hall and through the living room, lifting the bucket by the bale, foot inside. Unfortunately, the lady of the house was hosting a tea party in the living room. He limped into the living room, red-faced and speechless; what could he say?  He told me what came out: “Excuse me, I …. Sorry to interrupt, I … pardon me …  if I can just squeeze by you there … so sorry.” Word of mouth is the best kind of advertising but these ladies were even more speechless than Bob and certainly didn’t ask the home owner for a referral to her painter. We can conclude it was because he didn’t look professional.

BUY DIZZOLVE!

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